Less is more - Listen here.
Host: Stacy Mandock
Stacy provides support to the LSDS Risk Mitigation team as a program lead for collegiate travel and assists in doing the initial research for travel destinations and identifying potential concerns and/or risks before and during travel. Stacy is also the team lead for Research & Development and the LSDS Decision Line Egress Bags. Working with clients to make sure that they - and all their household - are ready to go at a moment's notice.
Guest: Terry Peters
Terry is the Founder and Chief Executive Officer of Leader Solutions Decisions Support (LSDS) which provides executive coaching to leaders of all levels and empowers and supports individuals and organizations with the skills and knowledge to achieve their professional vision. Terry has led leadership development forums with Amazon’s North American Customer Fulfillment, Global Engineering Services (GES), and has built a resident leadership academy for Riot Games. He is a 27-year Army Veteran and has numerous decorations and foreign awards for his service to the Nation.
On this Topic: Is the information that you are delivering being received as intended? Learn more about effective communication in the workplace and strategies to ensure organizational objectives are achieved.
Key Takeaways
The workplace landscape has changed with remote, hybrid and in-office environments.
Time is at a premium. When time is given to communicate, be clear with content and set expectations of what will be delivered.
Clarity, content and delivery are important focuses whether it is a meeting, brainstorming session, email or working chat group. Clarity or content delivered inappropriately can adversely affect your goals and objectives of your meeting and larger objectives the organization is trying to achieve. Questions to ask include:
Why am I having this meeting or sending this communication?
What am I trying to communicate?
What is the purpose of having this meeting or communication?
What do I expect from this meeting or communication?
Understanding the relationship dynamics of where the information is flowing to is very important.
Best practices for effective communication.
Homework is critical
Pro Tips
Leverage read-ahead documents.
Know and state the purpose.
Set the context.
Prioritize delivery
KPIs, Stats, Effects
Recognize Strategically
Zoom out when practical - why does this information matter to the greater organizational good?
Summarize - key points in first few sentences, then provide context.
~ Identify next engagement
Avoid
Lengthy rapport building to keep communication on focus and becoming a social event.
Pessimism
Wondering and Wandering - Stay focused and on topic.
Leveraging ‘hope’ as a course of action.
Providing much more than the answer.
Ignoring the non-verbals
"Tell me what I need to know and not everything you know.”
Communication can sometimes get lost if an organization has too many platforms. Find out what works best for your organization to ensure information can be accessed readily.
When organization feedback includes “communication is ineffective”, figure out what is needed in respect to information flow and analyze communication systems and processes.